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Keep Your Cool How to Manage Angry Patients

0.20 mg/$

$4.95
1 mg
Powerpak.com

Description

This activity will provide suggestions for how to best manage angry patients when confrontations occur in the pharmacy. Upon completion of this activity, the participant should be able to explain how to manage anger using assertiveness, demonstrate how to use empathy when confronting an angry patient, describe how to use the RAPSAND method to handle the emotional components of a conflict, and indicate how to de-escalate a hostile situation.